Our Customer Charter
At Quicksilver Homes we are committed to delivering a quality service throughout the whole process of purchasing your new home and beyond. This Customer Charter sets out our commitment to you, our customer.
Regular information call
We will provide you with detailed information about your chosen home and will endeavour to offer friendly, professional, knowledgeable advice and updates on the progress of your new home.
Choices and options
Subject to build stage every home is offered with a choice of fixtures & fittings, encompassing the latest designs from leading manufacturers. We will assist you in respect of questions, choices and options throughout the purchase process.
Health & Safety
We will provide you with health & safety advice to minimise the risk of danger during construction and in the use of the property. (c)
Site Manager meeting
We will offer you the opportunity to visit the site 10 days after reservation to meet the person in charge of building your new home.
Buildmark Guarantee
We will provide you with reliable information about the Buildmark cover from the NHBC, and/or any other cover from which you will benefit.
Familiarisation visit
Once a completion date is set you will be invited to attend a familiarisation visit of your home with your site manager and sales manager before you move in, giving you a room by room tour of your home and demonstration of the appliances and fittings.
Handover of your new home
With all the demonstrations out of the way, you can just concentrate on taking possession of your keys and moving in. At handover you will be presented with your keys and a handover pack which will contain all information about your new home together with appliance instructions and guarantees. We will inform you clearly about the after-sales service we will provide within defined response times for a stated period after completion. Our aim will be to deal effectively both with routine service matters and with emergencies.
And after you move....
Courtesy Call
A few days after legally completing and moving into your new home, your site manager will personally call to ensure that you have settled in and to resolve any issues
After Sales Service
At any time during your occupation you may use our dedicated Customer Care Helpline. Our team is fully trained to offer you an efficient, fair and prompt service.
Six Month inspection
After you have enjoyed your new home for the first six month period you will receive a letter from the Customer Care Manager asking you to report any issues which may have arisen since you took possession of the property.
Building on our Success
Quicksilver Homes was formerly known as Fulford Builders and was established as a construction company in the 1970s. Over the years the company has undertaken a variety of speculative commercial & domestic schemes on varying scales.We are a developer & a building company with a projected turnover this year of 4 million & an employed staff of twenty who are mainly site based. Our management team are all from a construction background & the Company recognises that our people are our greatest asset. Our employee focus, low staff turn over & team work was recognised in September 2003 when we achieved the Investor In People Standard. Training & development is also a priority across the board, highlighted by the fact that we are currently training an apprentice groundworker & two bricklaying adult upskillers.
The Company's focus is now primarily on house building. By working closely with our architectural team, using our own in depth construction knowledge & increasingly gathering feedback from our customers we have successfully developed a number of small scale housing schemes. These have varied in size from single detached dwellings through to a development of twenty eight apartments.
We never use a standard type formula, preferring to design each scheme to suit the site & its environment.
Undertaking conversion, refurbishment & new build work we always embrace a challenge. We consider ourselves to be technically innovative & have incorporated timber frame, steel frame & advanced flat roof systems into our domestic designs.
Although our focus has always been on good design until recently this has manifested itself as traditional vernacular architecture. In recent years, however, emphasis has increasingly been on more modern design solutions. Here open plan living, the maximisation of natural light & the use of a palette of more modern materials such as cedar cladding & steel roof coverings is pivotal. Energy efficiency is also never forgotten & all our properties have a SAP rating of 80 or over. Over the past six years we have been pleased to accept good design & construction awards from Hambleton District Council, Ryedale District Council & the Ripon Civil Trust. Last year we were also awarded a prestigious RIBA White Rose Award for Sycamore House that we built in Malton.
